Privacy Policy

Effective Date: 3/1/25

At Customer First Landscaping ("we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your personal information, including your phone number, when you use our services or interact with our website.

1. Information We Collect

We collect personal information that you provide to us directly, including but not limited to:

Contact Information: Name, phone number, email address, and mailing address.
Transactional Information: Information about products or services you’ve purchased, inquiries, and customer service interactions.
SMS Communication: If you opt-in to receive SMS messages, we collect your phone number and may send you text messages related to your account, updates, promotions, and service notifications.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our products and services.
To communicate with you, including sending updates, promotions, and service-related information via email, SMS, or other communication methods.
To personalize your experience and improve customer service.
To comply with legal obligations, enforce our terms, and protect the safety and rights of our customers and the company.
'We do not share your mobile information, including phone numbers, with third parties for marketing purposes.'
We commit not to transfer your personal data to external organizations without your consent, except as required by law or as part of a business transaction.'

3. SMS Notifications

By providing your phone number and opting into SMS communications, you consent to receive text messages from Customer First Landscaping related to your account, orders, updates, promotions, and other relevant information. Message and data rates may apply.

Opt-In: You will only receive SMS communications if you explicitly opt-in by providing your phone number and agreeing to receive text messages.
Opt-Out: You can opt-out of receiving SMS messages at any time by replying “STOP” to any SMS message. After opting out, you will no longer receive SMS messages from us.
Frequency: Message frequency will vary depending on the services and could be weekly .
Support: If you need help, reply “HELP” to any SMS message, and we will provide assistance.

4. Your Choices and Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction or updates to your personal information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails or SMS messages by following the instructions in the message or contacting us directly.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our business, such as SMS service providers, payment processors, and customer support platforms.
Legal Compliance: We may disclose your information if required to do so by law or to comply with legal processes (e.g., a court order or subpoena).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
All third-party vendors must adhere to strict data protection standards.
Any data sharing is subject to confidentiality agreements.

6. Data Security

We use a variety of security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience on our website. These technologies help us remember your preferences, understand how you interact with our website, and improve our services. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but doing so may affect your user experience.

8. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically for any updates. Continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us at:

Customer First Landscaping
15 Hartford Ave W, Mendon MA 01756
Kevin.m@customerfirstlandscaping.com
508-952-0048

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